Engagement Manager

Part Time / Full Time

 

Imagemakers seeks an Engagement Manager to support the work of the agency. The Engagement Manager acts as the main point of contact for the client, and he/she works with the Experience Director (XD) team to ensure the appropriate resources are allocated to each engagement. You will define the detailed requirements for each project and feature. You will also work closely with production teams on the specifications to ensure your team has all the information they need to deliver a complete project. This role works closely with internal and external resources to coordinate client communications and final deliverables. This position directs and plays a hands-on role in each assigned project to ensure client expectations are met, and client and team experiences are positive. Your goal will be to ensure that our relationships with customers are strong, profitable, and enduring.

 

Key Responsibilities and Accountabilities

• Assisting customers with using our services throughout projects
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
• Ensure the timely and successful delivery of our solutions according to the client’s needs and objectives
• Clearly communicate the progress of initiatives to internal and external stakeholders
• Understand/Track project budget, scope, and timeline and work to maintain a balance
• Translate project strategy and vision into detailed requirements
• Work with the XD and production team to define the scope included in the project
• Get answers for the team to clarify details as they are developing the application
• Work with the production, project management, and XD team to prioritize the backlog
• Follows the Development Life Cycle of the project as defined
• Ensure that contract terms and conditions are met on contracts from $100 to $1,000,000
• Run the Theory of Constraints daily on our processes to see how we improve
• Hold internal teams accountable to processes
• Ensure done work has been billed

Physical Requirements

• Able to work at a computer and monitor (sitting and standing) for extended periods of time

Requirements

• 5+ years of marketing experience with agency background desirable

 

Who Should Apply

• Do you love to constantly learn new things? And create new things?
• Are you passionate about user experience?
• Are you organized, and do you have a keen attention to detail? Are you not satisfied until things are just right?
• Do you have an eye for good design? And good code?
• Do you strive to understand other perspectives?

If you answered yes to most of the questions, we want to meet you!

 

What’s it like at Imagemakers?

Imagemakers is an award winning creative firm and has been in business for over 15 years. We have a very strong creative and technical team and focus on highly custom web development (desktop and mobile), branding, and high-end video production. In the past, over 98% of our business has been from customer referrals.

 

For us, it’s not just about clever creative or flashy technology. It’s about solving real problems for our customers and helping them achieve their goals.

 

We are a small company, which means we all have a big impact. We don't appreciate bureaucracy, rules and regulations that take energy from the true task of creating amazing work. Hours are flexible, with most occurring between 9am and 6pm. You will work closely with our designers, some of the best back end developers you’ve ever seen, our project manager and creative director, clients and vendors. We work with a wide range of industries: from tourism and entertainment, to healthcare, manufacturing, retail and government. The environment is never boring with a lot of group interaction, big picture thinking, and many, many, many different types of projects.

 

Our offices are located in a recently renovated late-1800s building in downtown Wamego.

 

We believe that different people see the world differently, and our job is to communicate with them. To understand their experiences, knowledge and expectations, and provide an amazing experience.

 

How to apply:

Email the following to employment@imagemakers-inc.com, or send by mail

• resume
• completed application (download application)
• 3-5 examples of your work and the results each piece achieved. Describe who was involved in the creation of each piece and exactly what your role was.

 

We're looking for someone who believes anything is possible.
Someone who won’t say "That can’t be done."
Someone who believes it's just a matter of figuring it out.

 

Let's create some amazing things together.